Founder’s Story: Ivan Lee, Co-Founder of The Tapping Tapir
You have quite a large customer base, considering the number of staff you have, how do you manage the customer service?
I guess it is work-life balance. Making sure we relieve our stress regularly. We do work with the hotels but we work with one person in charge of the hotel, normally it would be housekeeping because they are the ones that will be putting the bottles in each room every day. We also try to work with well-established distributors who are experienced in the F&B sector so they can better deal with the clients rather than calling us all the time and not knowing how to answer the questions by clients.
Do you guys bootstrap all the way to scaling or do you get finance from other parties?
We would rather grow slowly than try to get somebody else in because you don’t want somebody to dictate how you grow. You wanna know how you want to grow and you want to be ready for the growth as well.